Member Service Rep.

First Credit Union; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

First Credit Union in Chandler, AZ seeks a Call Center/Member Service Representative to provide exceptional member service, handle teller transactions and cross-sell financial products.

The role requires strong communication, accuracy, and the ability to work a flexible schedule at our Gila Springs branch, with opportunities to assist members in person, by phone or online. You will maintain accurate records, ensure compliance with policies, and support teammates in achieving service goals.

Qualifications

• High school diploma or equivalent required.
• One year related experience and/or training; or equivalent combination of education and experience.
• Multi-lingual capabilities to include Spanish are a plus.

Responsibilities

• Greet and assist members with courtesy, accuracy and efficiency.
• Handle deposits, withdrawals and payments; process transactions.
• Promote and cross-sell credit union products and services.
• Maintain accurate records and ensure compliance with policies and procedures.
• Assist members in person, by phone or online and support teamwork.

Skills

Member service

Numeric ability

Attention to detail

Computer proficiency

Stress management

Communication skills

Integrity

Teamwork

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Gila Springs Branch - Chandler, AZ 85226External Candidates: Please use the following URL to apply on Paycom. https://www.paycomonline.net/v4/ats/web.php/portal/2CDF214108C880FA17A213F5B114EEDC/jobs/342396

AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2026!

Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes – we might be a good fit for you!

We are proud of our history! Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We’ve been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time – well, since 1929 anyway. How cool is that? We’re proud that we are Arizona’s FIRST credit union and we’re still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a “People Helping People” culture is as strong as ever.

We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Chandler.

Summary/Objective

Perform a wide range of transactional duties to serve members (in person, online, by phone). Build new and maintain existing member relationships that result in optimal member experience. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking and credit account transactions in accordance with credit union policies and procedures. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome members to the credit union in a courteous, friendly, respectful, professional and timely manner, providing prompt, accurate and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed.
• Cash share drafts/checks and process withdrawals; pay out money after verification of Identification and member balances.
• Receive consumer loan, home loan and other payments, and ensure the payments match balances due and are accurate when posting to the computer. Generate member receipts.
• Post IRA contributions and withdrawals, open and/or close certificates of deposit. Opening IRA accounts, processing transfers and rollovers.
• May serve as Teller. Provide transactional member service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter transactions.
• Place holds on accounts for uncollected funds.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.
• Promote, explain, refer and cross-sell other credit union services such as electronic services, credit and debit cards, accounts and loans.
• Outbound contact with existing members for follow-up, cross sell opportunities, offers and campaigns.
• Opening membership accounts and additional shares. Correct processing of maintenance on existing accounts (name, address, beneficiary and any other ownership changes). Properly close accounts by member request or beneficiary purposes.
• Interview members for loan applications. Accurately collect information in order to process and fund all loan types (secured and unsecured).
• Comply with NMLS registry and training to offer home equity loan products.
• Knowledge to complete account and loan documentation. May include serving as Notary Public.
• Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.
• Assist tellers and newer staff members as a resource for member solutions.
• Troubleshoot and resolve member concerns.
• Ensure compliance with all internal controls and established policies and procedures.
• Complete required training curriculum as identified by management and/or Organizational Development.
• Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Occasionally, the representative will be asked to work at a different location, if a different branch needs coverage.

Competencies

• Superb member service orientation.
• Strong numeric ability.
• Accuracy and attention to detail.
• Computer proficiency.
• Stress management/composure.
• Good listening and communication skills.
• Honesty and integrity.
• Teamwork.

Work Environment

This job operates in a branch or office setting. This role routinely uses standard office equipment such as computers, software, phones, photocopiers, recyclers, ATMs, filing cabinets, multi-function machines and video. Physical presence in the office and/or branch setting is required.

Physical Demands

This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work

Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.

Travel

Periodic travel to other FCU locations may be required.

Qualifications Required Education and Experience

High school diploma or equivalent. One year related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

Previous cash handling experience. Previous experience with a credit union highly desirable.

Additional Eligibility Qualifications

Multi-lingual capabilities to include Spanish are a plus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.