Bilingual Call Center Representative

Penske Automotive Group, Inc.; West Palm Beach (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health care options

401(k) with company match

Comprehensive benefits

Training and career growth

Team-oriented culture

Job summary

Penske Automotive Group in Florida is seeking a Bilingual Call Center Representative to handle inbound/outbound service calls for dealerships. No prior experience needed as comprehensive training is provided to set you up for success.

Responsibilities include recording vehicle information, quoting service prices, scheduling appointments, and directing customers to service advisors. This is a full-time role with benefits and growth opportunities.

Qualifications

• Bilingual in Spanish and English required.
• Strong customer service orientation and communication skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Answer incoming service calls and record basic vehicle information.
• Offer price quote ranges for services requested and schedule appointments.
• Answer basic maintenance questions and provide guidance to customers.
• Make outbound confirmation calls and connect customers with service advisors.

Skills

Bilingual in Spanish and English

Job description

Are you fluent in Spanish and English? Penske Automotive Group wants YOU to join our team as a Call Center Representative! No experience? No problem! We provide comprehensive training to set you up for success. Join our Business Development Center (BDC) and handle outbound service calls for our dealerships in Florida. Don't miss this opportunity to kick-start your career with us.

JOIN OUR TEAM

As a Bilingual Call Center Representative, you will answer incoming service calls, record, and relay basic vehicle information, offer price quote ranges for services requested, schedule appointments, answer basic maintenance questions, make outbound confirmation calls, and connect customers with service advisors.

WHAT WE HAVE TO OFFER

• Hourly rate plus the opportunity to earn extra in performance-based bonuses.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Bilingual in Spanish and English is required.

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

APPLY WITH US!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver's license and have a good driving record.

Req Number: 38364

Position Code: 742811

Type: Full-time

Dealership: Florida Management Company

Location Address: 2835 Ranch House Rd

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.