Bilingual Call Center Agent — Spanish/English (Remote)

MCI Careers; El Paso (TX); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive health benefits

Retirement savings programs

Incentives and rewards

Job summary

MCI Careers is seeking Bilingual Call Center Representatives in El Paso, Texas. Candidates should be fluent in English and Spanish and possess a high school diploma or GED. Responsibilities include handling calls to provide solutions and maintaining customer relationships. Full training is provided, and the company emphasizes employee growth and support. Benefits include paid time off, health coverage, and incentives for performance.

Qualifications

• Must possess a high school diploma or GED.
• Fluency in English and Spanish, both spoken and written.
• Strong typing skills with a minimum of 20 WPM.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Manage accounts and process claims using internal systems.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication abilities

Problem-solving abilities

Customer-first mindset

Ability to multitask

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking Bilingual Call Center Representatives in El Paso, Texas. Candidates should be fluent in English and Spanish and possess a high school diploma or GED. Responsibilities include handling calls to provide solutions and maintaining customer relationships. Full training is provided, and the company emphasizes employee growth and support. Benefits include paid time off, health coverage, and incentives for performance.