Customer Experience Specialist (Inbound/Outbound)

MCI; Savannah (GA); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

MCI is seeking Customer Service Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. You will handle inquiries, assist customers, and upsell products and services, with training designed to help you grow within the organization.

This role offers opportunities for advancement, including Supervisor, Trainer and Operations Management, and may involve both on-site and remote work depending on client needs.

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Strong written and oral communication skills.
• Typing speed 20+ words per minute.
• Proficiency with Microsoft Office.
• Reliable with regular attendance.

Aufgaben

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information and coordinate with other departments.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine best options for the customer.
• Use knowledge base and training to answer questions per scripts and policies.
• Escalate customer issues to appropriate staff when needed.
• Attend meetings and training to stay updated on program knowledge.
• Adhere to attendance and work schedule requirements.

Kenntnisse

Communication

Typing speed 20 wpm

MS Office

Windows OS

Team player

Ausbildung

High school diploma

Jobbeschreibung

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