Bilingual Call Center Agent – Spanish/English

Community Clinic; Springdale (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Insur.

403(b) Retirement plan

PTO and holidays

Employee Discounts for Care

Job summary

Community Clinic in Springdale, AR is seeking a Bilingual Call Center Agent to handle incoming calls, schedule patient appointments, and collect patient information. The role is full-time, in-person, and Monday–Friday 8:00 AM–5:00 PM, with a comprehensive benefits package.

Candidates must be bilingual (Spanish/English or Marshallese/English) and possess a High School diploma or equivalent. Prior call center experience is preferred; familiarity with EMR systems and MS Office is a plus.

Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.

Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

Independent work

Interpersonal skills

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Community Clinic in Springdale, AR is seeking a Bilingual Call Center Agent to handle incoming calls, schedule patient appointments, and collect patient information. The role is full-time, in-person, and Monday–Friday 8:00 AM–5:00 PM, with a comprehensive benefits package.

Candidates must be bilingual (Spanish/English or Marshallese/English) and possess a High School diploma or equivalent. Prior call center experience is preferred; familiarity with EMR systems and MS Office is a plus.