Bilingual Call Center Agent

Wolfe Eye Clinic; California; Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Wolfe Eye Clinic is hiring a full-time Bilingual Call Center Agent for on-site work in the Marshalltown office. Schedule is Monday–Friday, 8:00 am–5:00 pm, with duties including handling calls, directing calls, scheduling appointments, and maintaining HIPAA-compliant records.

The role requires bilingual English and Spanish proficiency, strong communication, and the ability to work independently or with a team in a fast-paced medical environment. Benefits include health/dental, 401k, and PTO.

Qualifikationen

• Bilingual proficiency in English and Spanish required.
• Call center or medical office experience preferred.
• Strong patient service and communication skills.

Aufgaben

• Answer telephone calls in a clear, professional manner.
• Direct calls to appropriate party.
• Make, cancel, and reschedule patient appointments.

Kenntnisse

Bilingual English Spanish

Jobbeschreibung

## DescriptionBilingual Call Center Agent***At Wolfe Eye Clinic, we create Better Vision for a Better Life.***We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.**Schedule:*** Monday - Friday* 8:00 am - 5:00 pm**Responsibilities include:*** Answering telephone calls in a clear professional manner.* Directing telephone calls accordingly.* Making, canceling, and rescheduling patient appointments.* Gathering, verifying, and entering demographic information.* Making outbound calls as needed.* Maintaining patient records according to HIPAA guidelines.* Effectively interacting with co-workers, physicians, and patients.* Performing other duties as needed.**Qualifications include:*** Bilingual proficiency in English and Spanish is required.* Ability to demonstrate strong patient service skills.* Ability to effectively enter information into a variety of computer programs.* Ability to portray a professional attitude and appearance.* Ability to demonstrate strong verbal and written communication skills.* Ability to work independently and as part of a team.* Ability to thrive in a fast pace, high-call volume environment.* Ability to work M-F between the hours of 8:00 AM and 5:00 PMPrevious experience in a call center or medical office required.If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.**EOE**## Qualifications* Bilingual proficiency in English and Spanish is required.* Ability to work M-F between the hours of 8:00 AM and 5:00 PM* Previous experience in a call center or medical office is required.