Bilingual Call Agent — Remote Disaster Support

your Jared; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SOSi is hiring a Call Agent to support FEMA disaster activity from a home-based setup as an Independent Contractor. You will handle calls, perform data entry for individuals and businesses, and guide survivors through the registration process with empathy. The role requires US citizenship or permanent residency, bilingual English/Spanish, and ability to pass a US government background check. Shift work includes nights, weekends, and holidays.

Qualifications

• 1–2 years of related job experience.
• Fluent in English and Spanish.
• Must be a US Citizen.
• Must have lived in the US for 3 of the past 5 years.
• Basic data entry skills.
• Ability to pass a USG background investigation.
• Strong written and verbal communication skills.
• Must be able to work independently or within a team.

Responsibilities

• Respond to incoming calls and perform data entry for individuals and businesses in support of disaster activity.
• Take calls and remain ready to handle calls, with pre-shift tasks and training as needed.
• Record information accurately in the Government's computerized database and provide referrals.

Skills

Data entry

Bilingual English/Spanish

Communication skills

US citizen

US residency

Background check

Independent / team work

Job description

SOSi is hiring a Call Agent to support FEMA disaster activity from a home-based setup as an Independent Contractor. You will handle calls, perform data entry for individuals and businesses, and guide survivors through the registration process with empathy. The role requires US citizenship or permanent residency, bilingual English/Spanish, and ability to pass a US government background check. Shift work includes nights, weekends, and holidays.