Bilingual Business Support Specialist (EN/ES)

Trustpilot; New York (NY); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Competitive base salary

20 vacation days + 2 personal days + 10 paid holidays

Full health insurance

Rich learning and development opportunities

401k matching up to 4% of the base salary

Job summary

A leading consumer review platform is seeking a skilled Business Support Agent in New York. This role involves providing exceptional support through various channels to companies and the community. Candidates should be fluent in English and Spanish, possess relevant customer support experience, and have a basic understanding of e-commerce. The position offers a competitive salary, flexible working options, and numerous employee benefits, including health insurance and 401k matching.

Qualifications

• Experience in digital commerce or related technology field.
• Basic understanding of e-commerce and SaaS products.
• Demonstrated ability to manage time effectively and prioritize tasks.

Responsibilities

• Provide support via email, chat, and phone.
• Monitor and respond to Helpdesk system tasks.
• Assist customers with technical issues.
• Work with teams to ensure the best service.

Skills

Fluency in spoken and written English and Spanish

Relevant experience in customer support

Ability to provide high-level service

Excellent interpersonal and communication skills

Tools

Zendesk

Salesforce

Slack

Jira

Job description

A leading consumer review platform is seeking a skilled Business Support Agent in New York. This role involves providing exceptional support through various channels to companies and the community. Candidates should be fluent in English and Spanish, possess relevant customer support experience, and have a basic understanding of e-commerce. The position offers a competitive salary, flexible working options, and numerous employee benefits, including health insurance and 401k matching.