Spanish Customer Service Representative (TX/ID/NV)

REVOLVE; Town of Texas (WI); Remote; USD 27,552 - 33,062; Full time

Benefits offered by this job

Vision insurance

401(k)

Medical insurance

Job summary

A dedicated online retailer is seeking a Spanish Customer Service Representative to provide exceptional customer support via calls, chats, SMS, and emails. The ideal candidate must be fluent in both English and Spanish and possess strong customer service skills. This role involves handling inquiries, resolving complaints, and working in a fast-paced environment with flexibility in scheduling. Full-time position with competitive pay ranging from $20 to $24 per hour.

Qualifications

• Demonstrate fluent and expert level English and Spanish skills.
• Ability to work in a team environment.
• Strong customer orientation with a desire to help.
• Ability to work in a fast-paced call center.

Responsibilities

• Answer inbound calls, chats, SMS, and emails.
• Research and resolve customer complaints.
• Follow up on correspondence and escalate as necessary.

Skills

Fluent in English and Spanish

Strong customer orientation

Strong verbal and written communication skills

Team environment skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Spanish Customer Service Representative (TX/ID/NV)

Spanish Customer Service Representative (TX/ID/NV)

Get AI-powered advice on this job and more exclusive features.

This range is provided by REVOLVE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Direct message the job poster from REVOLVE

Talent Acquisition & HR Coordinator at REVOLVE

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Spanish Customer Service Representative (TX/ID/NV) role:

Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers

Remote Work Requirements:

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Remote Work Requirements:

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
• Excellent English and Spanish spoken and written language skills
• Experience with Microsoft word and excel
• High School Diploma
• Type 50+ words per minute

Preferred qualifications:

• 1+ years in Customer Service, help desk or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at REVOLVE by 2x

Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

Get notified about new Customer Service Representative jobs in Texas, United States.

Texas, United States $37,000.00-$37,000.00 1 month ago

Customer Service Representative - State Farm Agent Team Member

Carrollton, TX $48,000.00-$56,000.00 2 years ago

Texas, United States $41,600.00-$45,760.00 1 month ago

Austin, TX $57,000.00-$62,000.00 1 day ago

Houston, TX $27,600.00-$34,500.00 1 week ago

Houston, TX $50,000.00-$65,000.00 1 week ago

Dallas, TX $41,600.00-$52,000.00 2 weeks ago

Texas, United States $16.00-$18.00 4 days ago

Specialist Customer Experience Information US

Austin, TX $60,000.00-$65,000.00 6 days ago

Customer Success Representative – Business Clients

Dallas-Fort Worth Metroplex $15.00-$17.00 3 days ago

Customer Service Agent (Hiring Immediately)

Customer Service Representative - State Farm Agent Team Member

Customer Care Specialist I - Payment Support

Customer Relations Representative - State Farm Agent Team Member

Austin, TX $52,000.00-$75,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.