Bilingual Business development Center

Maplecrest Ford Lincoln; Charlotte (NC); Vor Ort; USD 23.000 - 28.000; Vollzeit

Zusammenfassung

Maplecrest Ford Lincoln in Charlotte, NC is seeking a motivated Spanish-speaking BDC Representative to join our dealership team in person. You will handle inquiries via phone, text, email, and chat, schedule appointments, and build rapport with bilingual customers in a fast-paced environment.

The role emphasizes excellent communication, CRM record keeping, and achieving appointment-setting and sales goals while delivering outstanding service.

Qualifikationen

• Fluent in Spanish and English (spoken and written).
• Must have prior BDC experience.
• Strong communication and customer service skills.

Aufgaben

• Handle incoming sales and service inquiries by phone, text, email, and online chat.
• Follow up with internet leads and previous customers.
• Schedule appointments for customers with sales and service departments.
• Build rapport with English- and Spanish-speaking customers.
• Maintain accurate customer records in the CRM system.
• Meet and exceed appointment-setting and sales goals.
• Deliver exceptional customer service and positive customer experience.

Kenntnisse

Bilingual: Spanish/English

BDC experience

Excellent communication

CRM familiarity

Jobbeschreibung

Join Team Maplecrest!

We are looking for a motivated, energetic, and customer-focused Spanish-Speaking BDC (Business Development Center) Representative to join our dealership team. If you enjoy helping customers, excel at communication, and thrive in a fast-paced environment, we want to hear from you!

What You’ll Do:

• Handle incoming sales and service inquiries by phone, text, email, and online chat.
• Follow up with internet leads and previous customers.
• Schedule appointments for customers with our sales and service departments.
• Build rapport with English- and Spanish-speaking customers.
• Maintain accurate customer records in our CRM system.
• Consistently meet and exceed appointment-setting and sales goals.
• Deliver exceptional customer service and create a positive customer experience.

Qualifications:

• Fluent in both Spanish and English (spoken and written).
• Must have BDC experience in the past
• Excellent communication and customer service skills.
• Strong phone presence and professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems preferred.
• Previous experience in BDC, call center, customer service, sales, or automotive is a plus but not required.
• Positive attitude, strong work ethic, and a willingness to learn.

Embark on a rewarding journey where your energetic drive meets meaningful growth! We’re committed to empowering our team members with the tools they need to succeed while fostering a vibrant work environment. If you’re passionate about building relationships, closing high-end deals, and making an impact through bilingual communication, this is the perfect opportunity for you!

Pay: $17-$20 an hr Plus weekly and monthly commission

Based on experience,

Work Location: In person

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed