Bilingual Branch Operations & Admin Lead

Northwest Landscape Services - A Monarch Landscape Company; Vancouver (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Retirement Savings & Employee Equity

Paid Time Off

On-Demand Pay through DailyPay

Gym Membership and Discounts

Company Vehicle

Job summary

Northwest Landscape Services, part of Monarch Landscape Companies, is seeking a Branch Administrator/Service & Operations Support in Vancouver, WA. You will act as the first contact for clients, handle inquiries, and drive accurate ERP entries while coordinating with various departments.

Ideal candidates will have a High School diploma, 2–4 years of related experience, and bilingual English/Spanish skills, with proficiency in Microsoft Office, CRM, and ERP systems.

Qualifications

• High School diploma or equivalent
• 2-4 years related work experience
• Valid Driver’s License
• Bi-lingual English/Spanish required
• Strong internal and external customer service
• Effective oral and written communication
• Ability to read, write and comprehend English
• Proficiency with Microsoft Office Suite, CRM and ERP systems

Responsibilities

• Answer client customer service line promptly and professionally, enter requests into ERP, and route to appropriate department
• Follow up on client requests with operations in a timely manner
• Create basic proposals and seasonal proposals for clients
• Prepare bids for common landscape services
• Analyze reports and job data for discrepancies and share findings with ROM
• Process and review accepted work orders for billing and ERP data accuracy
• Handle non-recurring accounts receivable invoicing as needed
• Assist with office operations, inventory and procurement
• Manage timecards and customer billing

Skills

Bilingual EN/ES

Customer service

Communication

Microsoft Office

CRM

ERP systems

Time management

Attention to detail

Organization

Prioritization

Education

High School diploma or equivalent

Valid Driver’s License

Tools

Microsoft Office Suite

CRM

ERP systems

Job description

Northwest Landscape Services, part of Monarch Landscape Companies, is seeking a Branch Administrator/Service & Operations Support in Vancouver, WA. You will act as the first contact for clients, handle inquiries, and drive accurate ERP entries while coordinating with various departments.

Ideal candidates will have a High School diploma, 2–4 years of related experience, and bilingual English/Spanish skills, with proficiency in Microsoft Office, CRM, and ERP systems.