Bilingual Assistant Branch Manager — Grow Team & Value

SiteOne Landscape Supply; Vancouver, Northern (WA, KY); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid Time Off

Paid Holidays

401k with company match

Tuition Reimbursement

Product Discounts

Paid Training

Job summary

SiteOne Landscape Supply is hiring a Bilingual Assistant Branch Manager to support the Branch Manager in operations, inventory, and growth. You will onboard and coach staff, emphasize safety, and drive customer success while tracking performance metrics.

The role emphasizes teamwork, leadership, and adapting to new technologies, with a focus on delivering exceptional service and a safe work environment at a busy branch.

Qualifications

• 1 to 3 years of experience in retail nursery, irrigation and/or landscape industry preferred.
• 1 to 3 years of managerial experience including leadership, issue management, motivation and team building preferred.
• Demonstrates exceptional customer service to all SiteOne customers.
• Responds to and resolves more complex questions and issues, utilizing experience and greater knowledge of products and customer base.
• Proactively identifies and capitalizes on opportunities to grow sales with current and potential customers.

Responsibilities

• Create a positive environment for branch associates which encourages teamwork in alignment with SiteOne DNA.
• In partnership with the Branch Manager, onboard, train, and coach branch associates.
• Train and coach all branch associates in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success
• Promote an incident-free environment by emphasizing safety daily through leading by example.
• Encourage a strong safety culture through workplace organization, training and executing policies.
• Monitor key performance metrics to assess daily, weekly and monthly progress and to track improvement initiatives.
• Work with Branch Manager to review performance metrics to track progress.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support their implementation.

Skills

Retail experience

Leadership

Customer service

Safety awareness

Communication

Education

High School or equivalent

Higher education degree preferred

Job description

SiteOne Landscape Supply is hiring a Bilingual Assistant Branch Manager to support the Branch Manager in operations, inventory, and growth. You will onboard and coach staff, emphasize safety, and drive customer success while tracking performance metrics.

The role emphasizes teamwork, leadership, and adapting to new technologies, with a focus on delivering exceptional service and a safe work environment at a busy branch.