Branch Administrator Hybrid

Northwest Landscape Services - A Monarch Landscape Company; Vancouver (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Retirement Savings & Employee Equity

Paid Time Off

On-Demand Pay through DailyPay

Gym Membership and Discounts

Company Vehicle

Job summary

Northwest Landscape Services, part of Monarch Landscape Companies, is seeking a Branch Administrator/Service & Operations Support in Vancouver, WA. You will act as the first contact for clients, handle inquiries, and drive accurate ERP entries while coordinating with various departments.

Ideal candidates will have a High School diploma, 2–4 years of related experience, and bilingual English/Spanish skills, with proficiency in Microsoft Office, CRM, and ERP systems.

Qualifications

• High School diploma or equivalent
• 2-4 years related work experience
• Valid Driver’s License
• Bi-lingual English/Spanish required
• Strong internal and external customer service
• Effective oral and written communication
• Ability to read, write and comprehend English
• Proficiency with Microsoft Office Suite, CRM and ERP systems

Responsibilities

• Answer client customer service line promptly and professionally, enter requests into ERP, and route to appropriate department
• Follow up on client requests with operations in a timely manner
• Create basic proposals and seasonal proposals for clients
• Prepare bids for common landscape services
• Analyze reports and job data for discrepancies and share findings with ROM
• Process and review accepted work orders for billing and ERP data accuracy
• Handle non-recurring accounts receivable invoicing as needed
• Assist with office operations, inventory and procurement
• Manage timecards and customer billing

Skills

Bilingual EN/ES

Customer service

Communication

Microsoft Office

CRM

ERP systems

Time management

Attention to detail

Organization

Prioritization

Education

High School diploma or equivalent

Valid Driver’s License

Tools

Microsoft Office Suite

CRM

ERP systems

Job description

About Northwest Landscape Services

Northwest Landscape Services is part of Monarch Landscape Companies, a leading network of landscape brands across the U.S.

We proudly serve clients throughout Oregon and Washington and deliver reliable, high-quality landscape maintenance and construction services. At Northwest Landscape, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

• Job Title: Branch Administrator/ Service & Operations Support
• Location: Vancouver, WA

JOB SUMMARY

Responsible for the accurate and timely execution of administrative functions. Serve as first point of contact for client inquiries and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.

MINIMUM QUALIFICATIONS

Education

• High School diploma or equivalent

Experience

• 2-4 years related work experience

License or Certification

• Valid Driver’s License

Specialized Skills

• Bi-lingual English/Spanish required, including ability to read, interpret and translate documents and make verbal presentations
• Strong internal and external customer service
• Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
• Effective oral and written communication
• Ability to speak effectively before employees individually or in a group setting
• Proven track record of very high attention to detail and organization
• Proven ability to work within time constraints with limited supervision
• Ability to prioritize workload and change direction quickly depending on deadlines
• Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail
• Basic to intermediate understanding of the Microsoft Office Suite, CRM and ERP systems
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to read, write and comprehend English

Physical Requirements

• Constantly required to talk, hear, see, sit, stand and walk
• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Occasionally required to lift and/or move up to 25 pounds

Working Conditions

• Constantly required to use computer-based systems
• Frequently sits for long periods of time in an office environment

Essential Duties

Service & Operations Support

• Promptly and professionally answer client customer service line Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion
• Regular and timely follow up on client requests with operations
• Basic proposal creation
• Create and send seasonal proposals to clients
• Accurately prepare bids for common, straightforward landscape value added services
• Analyze reports and job data for discrepancies or issues and share findings with ROM
• Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system
• Timely and accurate processing of non-recurring accounts receivable invoicing as needed

Office Administrations

• Assist with office operations, workflow and procedures
• Monitor the inventory of, and requests for office supplies/PPE and complete online ordering
• Manage project-based work, follow-up, and report results
• Keep management informed by reviewing and analyzing special reports, compiling information and identifying trends
• Responsible for complying with and meeting all company driven deadlines
• Maintain and protect sensitive company data by adhering to internal security controls
• Purchase order management
• Timecard entry
• Customer billing

Human Resource Responsibilities

• Have a working knowledge of the company Employee Handbook and be able to answer general questions from employees
• Time entry, payroll validation, missed and final pay coordination
• Assist with annual open enrollment and HR initiatives
• Assist in on-boarding, orientation and off-boarding of employees
• Assist with recruitment of field personnel
• IT liaison for staff equipment and technology needs
• Maintain a good understanding of local unions
• Assist with background checks
• Assist with safety training and record retention
• Assist with audits
• Maintain records and report incidents and injures including workers compensation claims
• Other duties as assigned.
• All other duties as assigned.

Total Rewards

At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.

Monarch also provides eligible employees with an array of additional benefits, including:

• Medical, Dental, and Vision Plans
• Retirement Savings & Employee Equity Program
• Paid Time Off, 6 paid Holidays, Bereavement, and Jury Duty
• Education Assistance & Career Advancement
• Company Vehicle
• On-Demand Pay through DailyPay
• Referral Bonus Programs
• Gym Membership and Mobile Carrier Discounts

The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions.

Pay range: $25.00 - $27.00

Northwest Landscape Services is an EEO and E-Verify participating employer.

Northwest Landscape Services is an On Demand Daily Pay employer