Branch Administrator Hybrid

Northwest Landscape Services; Vancouver (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Company Vehicle

On-Demand Pay

Paid Time Off & Holidays

Job summary

Northwest Landscape Services is seeking a Branch Administrator/Service & Operations Support in Washington. The role serves as the first contact for client inquiries, executing administrative tasks and tracking issues to resolution with high attention to detail.

Responsibilities include ERP data entry, Proposal creation, and coordinating with operations to ensure timely service delivery. Requires 2–4 years of related experience and a valid driver’s license, with bilingual English/Spanish

Qualifications

• High School diploma or equivalent required.
• 2-4 years related work experience.
• Bi-lingual English/Spanish required; strong customer service.

Responsibilities

• Answer client customer service line, determine nature of requests, enter into ERP and track to completion.
• Follow up on client requests with operations.
• Create basic proposals and seasonal proposals for clients.
• Prepare bids for common landscape services.
• Review reports and job data for discrepancies and share findings.

Skills

Bilingual English/Spanish

Customer service

Oral and written communication

Time management

Detail oriented

MS Office / Office Suite

Education

High School diploma or equivalent

2-4 years related work experience

Tools

Microsoft Office Suite

CRM systems

ERP systems

Job description

About Northwest Landscape Services

Northwest Landscape Services is part of Monarch Landscape Companies, a leading network of landscape brands across the U.S.

We proudly serve clients throughout Oregon and Washington and deliver reliable, high-quality landscape maintenance and construction services. At Northwest Landscape, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

• Job Title:Branch Administrator/Service & Operations Support

JOB SUMMARY

Responsible for the accurate and timely execution of administrative functions. Serve as first point of contact for client inquiries and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.

MINIMUM QUALIFICATIONS: Education

• High School diploma or equivalent

Experience

• 2-4 years related work experience

License or Certification

• Valid Driver’s License

Specialized Skills

• Bi-lingual English/Spanish required, including ability to read, interpret and translate documents and make verbal presentations


• Strong internal and external customer service


• Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence


• Effective oral and written communication


• Ability to speak effectively before employees individually or in a group setting


• Proven track record of very high attention to detail and organization


• Proven ability to work within time constraints with limited supervision


• Ability to prioritize workload and change direction quickly depending on deadlines


• Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail


• Basic to intermediate understanding of the Microsoft Office Suite, CRM and ERP systems


• Ability to define problems, collect data, establish facts and draw valid conclusions


• Ability to read, write and comprehend English

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly required to talk, hear, see, sit, stand and walk


• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus


• Frequent use of hands to manipulate, handle or feel objects, tools or controls


• Occasionally required to lift and/or move up to 25 pounds

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Constantly required to use computer-based systems


• Frequently sits for long periods of time in an office environment

ESSENTIAL DUTIES

Service & Operations Support

• Promptly and professionally answer client customer service line Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion


• Regular and timely follow up on client requests with operations


• Basic proposal creation


• Create and send seasonal proposals to clients


• Accurately prepare bids for common, straightforward landscape value added services


• Analyze reports and job data for discrepancies or issues and share findings with ROM


• Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system


• Timely and accurate processing of non-recurring accounts receivable invoicing as needed

Office Administrations

• Assist with office operations, workflow and procedures


• Monitor the inventory of, and requests for office supplies/PPE and complete online ordering


• Manage project-based work, follow-up, and report results


• Keep management informed by reviewing and analyzing special reports, compiling information and identifying trends


• Responsible for complying with and meeting all company driven deadlines


• Maintain and protect sensitive company data by adhering to internal security controls


• Purchase order management


• Timecard entry

Human Resource Responsibilities

• Have a working knowledge of the company Employee Handbook and be able to answer general questions from employees


• Time entry, payroll validation, missed and final pay coordination


• Assist with annual open enrollment and HR initiatives


• Assist in on-boarding, orientation and off-boarding of employees


• Assist with recruitment of field personnel


• IT liaison for staff equipment and technology needs


• Maintain a good understanding of local unions


• Assist with background checks


• Assist with safety training and record retention


• Assist with audits


• Maintain records and report incidents and injures including workers compensation claims


• Other duties as assigned.


• All other duties as assigned.

Total Rewards

At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.

Monarch also provides eligible employees with an array of additional benefits, including:

• Medical, Dental, and Vision Plans


• Retirement Savings & Employee Equity Program


• Paid Time Off, 6 paid Holidays, Bereavement, and Jury Duty


• Education Assistance & Career Advancement


• Company Vehicle


• On-Demand Pay through DailyPay


• Referral Bonus Programs


• Gym Membership and Mobile Carrier Discounts

The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions.

Pay range:$25.00 - $27.00

Northwest Landscape Services is an EEO and E-Verify participating employer.

Northwest Landscape Services is an On Demand Daily Pay employer