Bilingual Branch Collections Pro

Regional Finance Company of California LLC; Stockton (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Monthly bonus

Benefits package

Job summary

Regional Finance Company of California LLC is seeking a Branch Collections Specialist to handle inbound and outbound calls, resolve delinquency, and deliver excellent customer service. The role emphasizes evaluating loan resolutions, documenting interactions, and maintaining compliance while supporting customers and communities.

The position offers competitive pay, a monthly bonus, and access to medical, dental, vision, and 401(k) benefits for full-time staff in California.

Qualifications

• 2+ years of collections experience.
• Must pass pre-employment screening.
• 5+ years of collections experience preferred.
• Proficient in using MS Office and database software.
• Strong customer service and problem solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Compare and evaluate loan resolution options to best meet customer needs.
• Promptly respond to customer servicing questions and concerns.
• Assist borrowers with loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide information about products and services to generate revenue.
• Document each customer interaction in the servicing system.
• Perform loan-related calculations and follow up to ensure resolution.
• Adhere to scheduling guidelines and regulatory procedures.

Skills

Collections experience

Customer service

Communication

Tools

MS Office

Database software

Job description

Regional Finance Company of California LLC is seeking a Branch Collections Specialist to handle inbound and outbound calls, resolve delinquency, and deliver excellent customer service. The role emphasizes evaluating loan resolutions, documenting interactions, and maintaining compliance while supporting customers and communities.

The position offers competitive pay, a monthly bonus, and access to medical, dental, vision, and 401(k) benefits for full-time staff in California.