Bilingual Branch Banker — Grow Loyal Client Relationships

PNC Financial Services Group; Hazleton (Luzerne County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Prescription drug coverage

Dental coverage

Vision coverage

401(k) with match

Driver time off

Paid time off

Job summary

PNC Financial Services Group in Hazleton, PA is seeking a bilingual Branch Banker to support the Retail banking team. You will engage customers, drive sales, and deepen relationships at the Church Street branch, leveraging technology and community partnerships to grow wallet share.

The role emphasizes customer loyalty, risk awareness, and adherence to policies with opportunities for comprehensive benefits and in-office collaboration.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

No Degree

Job description

PNC Financial Services Group in Hazleton, PA is seeking a bilingual Branch Banker to support the Retail banking team. You will engage customers, drive sales, and deepen relationships at the Church Street branch, leveraging technology and community partnerships to grow wallet share.

The role emphasizes customer loyalty, risk awareness, and adherence to policies with opportunities for comprehensive benefits and in-office collaboration.