Bilingual Billing & Collections Associate

Granicus LAC; Puerto Rico; Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Flexible Time Off

Work From Home Reimbursement

Private health insurance

Headspace for well-being

Job summary

Granicus, a global Govtech leader, is seeking an accounting professional based in Puerto Rico to join our dynamic team. The role focuses on billing, AR, and collections within a fast-paced environment, supporting internal partners and external customers.

Your fluency in Spanish and English will be essential for cross-functional collaboration and accurate communication. We value detail-oriented individuals who can manage multiple tasks, meet deadlines, and contribute to audits and financial

Qualifications

• 1-2 years of accounting-related roles, including Billing and Accounts Receivable.
• Strong verbal and written communication skills in English and Spanish.

Responsibilities

• Maintain accurate records of billing activities, collections efforts, customer communications, and payment status.
• Monitor customer accounts to identify overdue balances and delinquent accounts.
• Contact customers regarding outstanding invoices and past-due payments to facilitate timely collection.
• Escalate delinquent accounts to management or appropriate stakeholders when necessary.
• Update account records with payment activity, collection notes, disputes, and follow-up actions.
• Assist with the preparation, generation, and distribution of customer invoices.
• Assist in researching and resolving billing discrepancies, payment issues, and customer disputes.
• Maintain customer account information, payment terms, and billing records in company systems.
• Provide documentation and support for annual external audits and other compliance requests.
• Prepare and distribute Accounts Receivable aging reports and collection status updates as requested.
• Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues.
• Participate in cross-functional projects impacting billing, collections, credit, and cash application processes.

Skills

Billing

Accounts Receivable

Excel

Spanish & English bilingual

NetSuite

Salesforce

Tools

NetSuite

Salesforce

Job description

Granicus, a global Govtech leader, is seeking an accounting professional based in Puerto Rico to join our dynamic team. The role focuses on billing, AR, and collections within a fast-paced environment, supporting internal partners and external customers.

Your fluency in Spanish and English will be essential for cross-functional collaboration and accurate communication. We value detail-oriented individuals who can manage multiple tasks, meet deadlines, and contribute to audits and financial