Bilingual Billing Chat Support Specialist

Spectrum; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Billing Chat Repair Representative to support customers via web chat, resolving billing and payment questions while maintaining accurate account information.

You'll combine strong written communication, problem-solving skills, and a customer-centric approach to build trust with subscribers in a fast-paced environment. The role requires flexibility for varied shifts and bilingual English/Spanish abilities.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English & Spanish.

Responsibilities

• Interact with customers through our web-based chat platform.
• Learn about Spectrum products and services to provide knowledgeable customer service.
• Handle billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more.

Skills

Communication

Dependability

Multi-tasking

Typing

Customer service

Education

High school diploma

Tools

MS Office

PC skills

Job description

Spectrum is seeking a Billing Chat Repair Representative to support customers via web chat, resolving billing and payment questions while maintaining accurate account information.

You'll combine strong written communication, problem-solving skills, and a customer-centric approach to build trust with subscribers in a fast-paced environment. The role requires flexibility for varied shifts and bilingual English/Spanish abilities.