Bilingual Billing Care Specialist II — Remote

Quest Diagnostics; Chicago (IL); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits from day one

401(k) with company match

Employee stock purchase program

Wellness programs

Job summary

Quest Diagnostics is seeking a Customer Care Representative II - Bilingual (English/Spanish) to assist members with billing inquiries and authorizations. You will handle up to 70 calls daily, translating medical terms into clear guidance while maintaining HIPAA compliance.

The role offers full-time hours with daytime shifts in ET, and the potential for an annual bonus. Start date is November 30, with a comprehensive benefits package starting on day one.

Qualifications

• Bilingual English/Spanish required.
• 18 years or older.
• High School Diploma or GED required.
• 1+ year experience in a high-volume call center.
• 1+ year experience in healthcare setting handling billing/claims inquiries.
• Proficient in translating healthcare jargon into plain language.

Responsibilities

• Answer a high volume of billing calls from members or representatives.
• Research, troubleshoot, and resolve complex billing issues and complaints.
• Navigate Quest Billing System and related applications.
• Maintain a log of all patient contacts.
• Assist with additional projects as needed.
• Comply with HIPAA regulations at all times.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Windows PC

Job description

Quest Diagnostics is seeking a Customer Care Representative II - Bilingual (English/Spanish) to assist members with billing inquiries and authorizations. You will handle up to 70 calls daily, translating medical terms into clear guidance while maintaining HIPAA compliance.

The role offers full-time hours with daytime shifts in ET, and the potential for an annual bonus. Start date is November 30, with a comprehensive benefits package starting on day one.