Bilingual BDC Sales Associate – Lead to Appointment

Advantage Dealer Group; Naperville (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Career growth opportunities

Health, dental, vision insurance

Paid time off

Team-oriented culture

Job summary

Advantage Dealer Group in Naperville, IL, is seeking an energetic Sales BDC Representative (bilingual preferred) to drive opportunities by contacting customers, answering inquiries, and scheduling appointments for the sales team.

This role involves responding to internet leads, maintaining CRM records, and supporting marketing initiatives in a fast-paced, customer-focused environment. A strong communicator with organizational skills will thrive here, with opportunities for training and growth.

Qualifications

• Experience in automotive, BDC, call center, or sales preferred.
• Bilingual English/Spanish preferred.
• Strong verbal and written communication skills.
• Good organizational and multitasking abilities.
• Comfortable making outbound calls and following up with customers.
• Proficient with computers, CRM systems, and digital tools.
• Thrive in a fast-paced, goal-oriented environment.

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and online inquiries
• Engage prospective customers and answer questions regarding vehicle availability and features
• Schedule and confirm sales appointments
• Follow up with unsold prospects and previous customers
• Maintain detailed customer records in the CRM
• Support dealership marketing campaigns and sales initiatives
• Meet or exceed daily, weekly, and monthly performance goals
• Provide an exceptional customer experience from initial contact through appointment arrival
• Work closely with sales managers and consultants to maximize appointment show and sold rates

Skills

Auto/BDC/sales exp

Bilingual English/Spanish

Verbal & written communication

Organizational skills

Outbound calls

CRM proficiency

Fast-paced environment

Tools

CRM systems

Job description

Advantage Dealer Group in Naperville, IL, is seeking an energetic Sales BDC Representative (bilingual preferred) to drive opportunities by contacting customers, answering inquiries, and scheduling appointments for the sales team.

This role involves responding to internet leads, maintaining CRM records, and supporting marketing initiatives in a fast-paced, customer-focused environment. A strong communicator with organizational skills will thrive here, with opportunities for training and growth.