Bilingual Banking Teller – Customer Experience Pro

M&T Bank Corporation; Town of Pawling (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Pawling, NY is hiring a Branch Customer Service Associate to deliver exceptional service in person and via digital channels. You will handle transactions, assist with account needs, and promote convenient self‑service options.

The role emphasizes empathy, accuracy, and compliance with bank policies while supporting friendly, efficient branch operations and everyday banking solutions for customers in a fast‑paced environment.

Qualifications

• High school diploma or equivalent (GED).
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Ability to fluently communicate verbally and in writing with customers in English and a second language.
• Verbal communication, interpersonal, organizational and time-management skills.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Balance and process customer transactions accurately and efficiently.
• Log customer complaints and resolve issues or escalate as needed.
• Promote self-service options and educate customers on banking solutions.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Ensure compliance with AML/BSA/KYC and applicable policies.

Skills

Customer service

Bilingual Communication

Data entry

Cash handling

Education

High school diploma or GED

Job description

M&T Bank Corporation in Pawling, NY is hiring a Branch Customer Service Associate to deliver exceptional service in person and via digital channels. You will handle transactions, assist with account needs, and promote convenient self‑service options.

The role emphasizes empathy, accuracy, and compliance with bank policies while supporting friendly, efficient branch operations and everyday banking solutions for customers in a fast‑paced environment.