Bilingual Banking Specialist

Woodforest National Bank; Humble (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Humble, TX is seeking a Banker II - Bilingual to serve as a frontline ambassador and grow retail customer relationships, delivering the Woodforest Experience.

The role emphasizes proactive marketing of products, exceptional service, and strict adherence to operational procedures in a dynamic, retail environment. Fluency in English and Spanish is required, with 2+ years in retail or customer service and flexibility for extended hours.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Fluent in English and Spanish.
• Open to coaching and feedback.
• Flexible or extended hours based on branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals and marketing outreach.
• Resolve customer inquiries at first contact with internal partners as needed.
• Open and maintain deposit accounts and consumer loan products with accuracy and compliance.
• Explain banking products, services and digital tools in simple, clear terms.

Skills

Retail sales

Customer service

Bilingual English/Spanish

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank in Humble, TX is seeking a Banker II - Bilingual to serve as a frontline ambassador and grow retail customer relationships, delivering the Woodforest Experience.

The role emphasizes proactive marketing of products, exceptional service, and strict adherence to operational procedures in a dynamic, retail environment. Fluency in English and Spanish is required, with 2+ years in retail or customer service and flexibility for extended hours.