Branch Banking Specialist: Customer Experience & Sales

M&T Bank Corporation; Potomac (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Potomac, MD is seeking a Teller to deliver exceptional customer service and support daily branch operations. You will engage with customers, explain banking solutions, and refer needs to the appropriate team while promoting digital capabilities.

The role emphasizes building customer relationships, handling transactions accurately, and supporting AML/KYC and compliance processes. Strong communication and time management are essential in a fast-paced branch environment.

Qualifications

• High school diploma or GED; 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to interact with varying customers and handle difficult conversations.
• Proficient with internet at user level.

Responsibilities

• Provide exceptional service to branch customers and resolve problems quickly.
• Drive branch sales and customer experience.
• Coordinate with other areas of the Bank to resolve issues.
• Demonstrate empathy, digital fluency, adaptability and teamwork.

Skills

Strong verbal skills

Strong interpersonal skills

Customer service

Teamwork

Time management

Computer literacy

Education

High school diploma or GED

Bilingual ability

Job description

M&T Bank Corporation in Potomac, MD is seeking a Teller to deliver exceptional customer service and support daily branch operations. You will engage with customers, explain banking solutions, and refer needs to the appropriate team while promoting digital capabilities.

The role emphasizes building customer relationships, handling transactions accurately, and supporting AML/KYC and compliance processes. Strong communication and time management are essential in a fast-paced branch environment.