Bilingual Banking Dispute Analyst (EN/ES)

Fifth Third Bank; Cincinnati (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Bilingual Dispute Intake Analyst to handle inbound calls and file disputes in a regulated environment. You will research disputes, capture accurate account information, and ensure compliance with UCC and Reg E/Z.

The role combines customer service with risk assessment to protect both customers and the bank. Fluent English/Spanish communication, strong analytical skills, and precise documentation are essential.

Qualifications

• Fluent in English and Spanish required.
• 1–3 years' experience in disputes, fraud, banking, or related field preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to multitask and manage multiple screens.

Responsibilities

• File dispute claims accurately per policy and regulatory requirements.
• Maintain detailed records of interactions and dispute filings.
• Conduct initial risk assessments balancing customer experience and accuracy.
• Escalate issues to leadership and implement improvements.

Skills

Bilingual English/Spanish

Dispute filing

Customer service

Regulatory compliance

Education

Associate’s degree

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Bilingual Dispute Intake Analyst to handle inbound calls and file disputes in a regulated environment. You will research disputes, capture accurate account information, and ensure compliance with UCC and Reg E/Z.

The role combines customer service with risk assessment to protect both customers and the bank. Fluent English/Spanish communication, strong analytical skills, and precise documentation are essential.