Dispute Resolution Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank in Cincinnati, Ohio is seeking a Dispute Intake Analyst to handle inbound calls, file disputes, and check the status of disputes. You will capture accurate account and transaction data while applying regulatory requirements.

This role requires strong analytical and communication skills, compliance with UCC and Reg E/Z, and a customer‑centric approach to balance risk and service. Cincinnati-based position with growth opportunities.

Qualifications

• 1–3 years of experience in Disputes, Fraud, Banking, or related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing.
• Excellent teamwork, interpersonal skills, and relationship building skills.
• Proactive in identifying potential concerns and following up to resolve such issues.
• Strong attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines within regulatory timeframes.

Responsibilities

• Dispute Filing: Accurately file dispute claims in accordance with bank policies, capturing customer accounts and transaction information for accurate case decisioning.
• Documentation: Maintain detailed records of all customer interactions and dispute filings using various computer systems.
• Risk Assessment and Compliance: Conduct initial risk assessment of data involving UCC, Reg E/Z to balance customer experience and case accuracy.
• Escalation: Escalate complaints to leadership when identifying trends and recommend policy improvements.
• Customer Service: Provide excellent customer service, projecting confidence and ownership, resolving issues promptly.
• Training and Guidelines: Follow training, instructions and guidelines; refer exception cases to Supervisor/Manager.

Skills

Disputes

Fraud

Banking

Analytical thinking

Communication

Detail-oriented

Teamwork

Education

Associate degree or equivalent

Job description

Fifth Third Bank in Cincinnati, Ohio is seeking a Dispute Intake Analyst to handle inbound calls, file disputes, and check the status of disputes. You will capture accurate account and transaction data while applying regulatory requirements.

This role requires strong analytical and communication skills, compliance with UCC and Reg E/Z, and a customer‑centric approach to balance risk and service. Cincinnati-based position with growth opportunities.