Customer Service Specialist – Finance & Inbound Support

Regions Bank; Houston (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank's Ascentium Capital division in Kingwood, Texas is seeking a Customer Service Specialist who handles inbound calls about account questions and related matters. You will resolve issues, research accounts, and coordinate solutions while maintaining accuracy and adherence to company policies.

Eligible for incentive plans and overtime; the role requires high school diploma and 1 year of customer service. Strong Microsoft Office skills and ability to work under pressure are valued.

Qualifications

• High School Diploma or GED
• One year of customer service experience

Responsibilities

• Receives customer phone calls and resolves issues/concerns if necessary
• Researches accounts to discover pertinent information and issues
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Responds to billing inquiries
• Handles the verification of pay histories and quote payoffs
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolutions of problems
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with either close supervision or under clearly defined procedures

Skills

Customer service

Microsoft Office

Multitasking

Communication

Detail oriented

Teamwork

Time management

Education

High School Diploma or GED

Job description

Regions Bank's Ascentium Capital division in Kingwood, Texas is seeking a Customer Service Specialist who handles inbound calls about account questions and related matters. You will resolve issues, research accounts, and coordinate solutions while maintaining accuracy and adherence to company policies.

Eligible for incentive plans and overtime; the role requires high school diploma and 1 year of customer service. Strong Microsoft Office skills and ability to work under pressure are valued.