Bilingual Banking Advisor: Customer Experience & Sales

M&T Bank Corporation; Town of East Hampton (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation is seeking a Customer Service/Teller role in East Hampton, NY. This position supports daily branch operations, explains banking products, and assists customers with servicing needs while promoting digital banking tools.

You will greet clients, handle transactions, and identify opportunities for additional banking solutions. The role emphasizes a customer-centric approach, adherence to AML/KYC requirements, and collaboration with branch teams to deliver a differentiated

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Ability to fluently communicate both verbally and in writing with customers in English and another language.
• Strong interpersonal and time-management skills.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Encourage use of digital capabilities in customer interactions.
• Assist with loan application servicing and overdraft review.
• Maintain compliant customer records and resolve issues promptly.
• Follow the bank's sales process to provide customer-focused advice.

Skills

Customer service

Retail sales

Communication

Interpersonal skills

Time management

Education

High school diploma

Job description

M&T Bank Corporation is seeking a Customer Service/Teller role in East Hampton, NY. This position supports daily branch operations, explains banking products, and assists customers with servicing needs while promoting digital banking tools.

You will greet clients, handle transactions, and identify opportunities for additional banking solutions. The role emphasizes a customer-centric approach, adherence to AML/KYC requirements, and collaboration with branch teams to deliver a differentiated