Bilingual Banker II - Customer Growth & Service

Woodforest; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Woodforest National Bank in Plano, TX seeks a Banker to be frontline ambassador, delivering the Woodforest Experience by growing retail customer relationships and promoting banking solutions with excellent service.

This role emphasizes ownership, integrity, and teamwork; you will handle teller duties, open accounts, and support digital tools while upholding compliance and community engagement.

Strong communication in English and Spanish, flexible hours, and a customer-first mindset are essential.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Demonstrated willingness to accept coaching and feedback.
• Fluent in English and Spanish.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and marketing outreach inside and outside the branch.
• Resolve customer inquiries at first contact, coordinating with internal partners as needed.
• Open deposit accounts and consumer loan products with attention to compliance.
• Explain products and digital solutions in a simple, easy-to-understand manner.

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Plano, TX seeks a Banker to be frontline ambassador, delivering the Woodforest Experience by growing retail customer relationships and promoting banking solutions with excellent service.

This role emphasizes ownership, integrity, and teamwork; you will handle teller duties, open accounts, and support digital tools while upholding compliance and community engagement.

Strong communication in English and Spanish, flexible hours, and a customer-first mindset are essential.