Bilingual Banker II – Customer Growth & Service

Woodforest; Garland (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Garland, Texas is seeking a Banker to be a frontline ambassador, building retail customer relationships and promoting products through exceptional service in a fast-paced branch environment.

You will champion Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction, while supporting digital tools and ensuring accurate transactions and compliant operations.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Fluent in English and Spanish.

Responsibilities

• Deliver Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer.
• Identify customer needs and recommend appropriate banking solutions.
• Support digital banking tools and platforms for a smooth customer journey.
• Maintain accurate transactions, account openings, and comply with policies.

Skills

Retail sales

Customer service

Communication

Problem-solving

Multitasking

English and Spanish fluency

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Garland, Texas is seeking a Banker to be a frontline ambassador, building retail customer relationships and promoting products through exceptional service in a fast-paced branch environment.

You will champion Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction, while supporting digital tools and ensuring accurate transactions and compliant operations.