Bilingual Bank Customer Service Specialist

PACIFIC NATIONAL BANK; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Pacific National Bank in Miami, FL seeks a Customer Service Representative / Teller to deliver exceptional service, open new accounts, and support customers with deposits, loans, and product information. The role requires a Bachelor’s Degree with 2-3 years of customer-facing banking experience, fluent English and Spanish, and accuracy under deadlines in a team setting.

You will cross-sell services, process wire transfers, maintain records, and ensure BSA/AML compliance within a structured

Qualifications

• Bachelor’s Degree and 2-3 years in a customer-facing role in a commercial bank.
• Ability to collaborate with others and accept challenging assignments.
• Fluent English; bilingual English/Spanish required.

Responsibilities

• Promotes and provides superior customer service in a banking environment.
• Opens new accounts, explains products, and gathers documents to process new accounts and updates.
• Identify opportunities to cross-sell banking products and services.
• Authorized signer for issuance of Official checks, and Wire transfers initiated by customers.
• Responds to customer inquiries regarding deposit accounts, loans, and fees/terms.
• Assists customers with account activity inquiries and balance verifications.
• Adheres to bank policies, BSA/AML requirements, and regulatory procedures.
• Prepares account opening documents and ensures policy compliance.
• Updates customer records and responds to CIP/BSA/AML requests.

Skills

Customer service

Bilingual (English/Spanish)

Communication

Team collaboration

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Pacific National Bank in Miami, FL seeks a Customer Service Representative / Teller to deliver exceptional service, open new accounts, and support customers with deposits, loans, and product information. The role requires a Bachelor’s Degree with 2-3 years of customer-facing banking experience, fluent English and Spanish, and accuracy under deadlines in a team setting.

You will cross-sell services, process wire transfers, maintain records, and ensure BSA/AML compliance within a structured