Bilingual Automotive Retail Service Lead

O'Reilly Automotive Stores, Inc.

Folkston (GA)

On-site

USD 22,000 - 33,000

Full time

5 days ago

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Benefits offered by this job

Competitive Wages & PTO

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, service, appearance, and operations. The role includes shift management in the absence of managers and encourages bilingual candidates to apply.

Responsibilities include leading a store team, ensuring efficient order processing, and handling returns with proper invoicing and policy adherence. The position offers a path toward store leadership and professional growth with competitive

Qualifications

Strong communication skills required.
Ability to obtain RSS Certification.
Retail experience in auto parts preferred or desired.
Automotive systems and repair knowledge is a plus.
Fluency in multiple languages (Spanish highly desired).

Responsibilities

Lead store team members in delivering excellent customer service to retail and professional customers.
Supervise customer service levels in the showroom and ensure adherence to company programs.
Oversee phone etiquette and order processing (buy online/ship to store, transfers, DC add orders).
Manage returns, refunds, invoicing, and merchandising tasks.
Ensure opening/closing duties, money handling, and security procedures are followed.