Bilingual Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Muskego (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in assigned tasks. Bilingual candidates are encouraged to apply.

The role involves greeting customers, assisting with merchandise, supporting professional customers, and maintaining cash handling and returns per policy. Daily tasks include answering phone calls, looking up parts, quoting prices, recommending related items, and promoting the Low-Price

Qualifications

• Must be able to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers in a friendly, courteous manner and assist with merchandise selection.
• Promote and follow company service programs and related selling techniques.
• Assist professionals and installer service customers as needed and directed.
• Answer store phone calls, lookup parts, quote prices, and promote the Low-Price Guarantee.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in assigned tasks. Bilingual candidates are encouraged to apply.

The role involves greeting customers, assisting with merchandise, supporting professional customers, and maintaining cash handling and returns per policy. Daily tasks include answering phone calls, looking up parts, quoting prices, recommending related items, and promoting the Low-Price