Bilingual Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Franklin (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, & Vision Insurance

Team member health/wellbeing programs

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Wisconsin seeks a Parts Specialist to deliver high levels of service to both retail and installer customers while supporting store management in assigned tasks.

You will greet customers, assist in merchandise selection, and help with daily operations, including cash handling and lookups. Bilingual candidates are encouraged to apply and you will collaborate with management and other staff to ensure smooth store performance.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers and assist them in selecting merchandise.
• Promote and follow company customer service programs.
• Assist managers and installer service specialists as needed to serve professional customers.
• Process exchanges and returns for credit per company policies.
• Answer store phone calls, lookup parts, quote prices, and recommend related items.
• Handle cash drawer, accept payments, process credit cards, and make correct change.
• Assist with stock, planogram updates, and store cleaning and fronting.
• Perform in-store services (wipers, batteries, scan vehicle codes) as trained.
• Occasionally drive a delivery vehicle when needed.
• Other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language skills

Job description

O'Reilly Auto Parts in Wisconsin seeks a Parts Specialist to deliver high levels of service to both retail and installer customers while supporting store management in assigned tasks.

You will greet customers, assist in merchandise selection, and help with daily operations, including cash handling and lookups. Bilingual candidates are encouraged to apply and you will collaborate with management and other staff to ensure smooth store performance.