Bilingual Automotive Parts Specialist - Customer Service

O'Reilly Auto Parts; Franklin (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401k with employer contributions

Health, dental, vision insurance

Wellbeing programs

Tuition assistance

Job summary

O'Reilly Auto Parts in Franklin, WI seeks a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and emphasizes bilingual candidates. You will greet customers, help them select merchandise, and handle transactions with care.

You will also assist with returns, stock duties, and routine store tasks, ensuring accurate pricing, inventory control, and excellent service every day.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling in-store and phone customers simultaneously.

Responsibilities

• Greet customers promptly and assist with merchandise selection.
• Support professional customers and installers as needed.
• Handle cash, checks, and credit transactions securely.
• Process exchanges and returns per policy.
• Resolve customer complaints amicably and efficiently.
• Assist with stocking, planogram updates, and image maker tasks.
• Perform daily store tasks and operate test equipment after training.

Skills

Quick alphanumeric matching

Outstanding customer service

multitasking

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts in Franklin, WI seeks a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and emphasizes bilingual candidates. You will greet customers, help them select merchandise, and handle transactions with care.

You will also assist with returns, stock duties, and routine store tasks, ensuring accurate pricing, inventory control, and excellent service every day.