Bilingual Auto Parts Specialist - Customer Service

O'Reilly Auto Parts; Menomonie (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Menomonie, WI to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks.

Bilingual candidates are encouraged to apply. You will handle phone inquiries, look up parts, quote prices, promote related items, and ensure accurate cash handling and returns in line with company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers courteously and assist in selecting merchandise.
• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist management and service specialists with professional customers as needed.
• Answer store calls per policy, look up parts and quote prices, and offer related items and Low-Price Guarantee.

Skills

Customer service

Multitasking

Phone & in-store assistance

Alphanumeric matching

Bilingual (Spanish preferred)

Education

High school diploma or equivalent

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Menomonie, WI to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks.

Bilingual candidates are encouraged to apply. You will handle phone inquiries, look up parts, quote prices, promote related items, and ensure accurate cash handling and returns in line with company policies.