Bilingual Auto Service Advisor

Columbia Gorge Toyota; The Dalles (OR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Training

Vehicle Purchase Plan

Job Security

Wellness Programs

Employee Discounts

Job summary

Columbia Gorge Motors is seeking a skilled Service Advisor to coordinate customer services and repairs, ensuring accurate estimates, repairs, and paperwork. You will maintain exceptional communication with technicians and customers while guiding them through the process and warranty coverage.

The role emphasizes accurate documentation, timely follow-ups, and clear explanations of work performed. The ideal candidate will excel in customer relations and vehicle service coordination in a busy

Qualifications

• High school diploma or GED required.
• Extensive knowledge of automotive industry and parts.
• Excellent communication and organizational skills.

Responsibilities

• Greet customers promptly in person and on the phone.
• Prepare estimates and invoices for repairs and parts.
• Walk around the vehicle with the customer present.
• Describe problems on repair orders to aid technicians.
• Communicate vehicle promise time to customers at check-in.
• Explain completed work and recommendations to customers; review 120-point inspection.

Skills

Communication

Organizational skills

Customer service

Team collaboration

Education

High school diploma/GED

Tools

MAGIC system

Job description

Columbia Gorge Motors is seeking a skilled Service Advisor to coordinate customer services and repairs, ensuring accurate estimates, repairs, and paperwork. You will maintain exceptional communication with technicians and customers while guiding them through the process and warranty coverage.

The role emphasizes accurate documentation, timely follow-ups, and clear explanations of work performed. The ideal candidate will excel in customer relations and vehicle service coordination in a busy