Bilingual Auto Customer Advocate

Columbia Gorge Honda; The Dalles (OR); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401K Plan

Paid time off

Paid training

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Job summary

Columbia Gorge Motors seeks a motivated Service Advisor to coordinate customer services and repairs. You will verify warranty coverage, develop estimates, write repair orders, and maintain strong communication with customers and technicians to ensure satisfaction.

Ideal candidates excel in communication, organization, and have automotive knowledge. Responsibilities include scheduling, follow-ups, and maintaining paperwork to a high standard.

Qualifications

• High school diploma or GED required.
• Extensive knowledge of automotive industry and parts.
• Excellent communication and organizational skills.
• Ability to communicate with technicians, customers and senior management.

Responsibilities

• Greet customers promptly in person and on the phone.
• Prepare estimates and invoices for repairs and parts.
• Perform walk around on customer’s vehicle with customer present.
• Write a brief description of the problem on the repair order.
• Explain completed work and recommendations to customer.
• Collect payment from customer.
• Act as liaison between customer, manufacturer representatives and technicians.
• Track repair orders and parts requests.
• Follow up with customer.
• Schedule appointments and answer questions about repairs or maintenance.
• Maintain manufacturer certification as required.

Skills

High school diploma/GED

Automotive industry knowledge

Excellent communication

Organizational skills

Communication with technicians/custom-

Education

High school diploma/GED

Job description

Columbia Gorge Motors seeks a motivated Service Advisor to coordinate customer services and repairs. You will verify warranty coverage, develop estimates, write repair orders, and maintain strong communication with customers and technicians to ensure satisfaction.

Ideal candidates excel in communication, organization, and have automotive knowledge. Responsibilities include scheduling, follow-ups, and maintaining paperwork to a high standard.