Bilingual Auto Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Charleston (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k starting Day One

Insurance options

Paid time off

Career growth

Job summary

O'Reilly Auto Parts in Charleston, WV is seeking a Parts Specialist who delivers outstanding customer service to both retail and installer customers. The role supports store management and requires strong multitasking while assisting customers on the floor and over the phone.

Responsibilities include processing transactions, handling returns, resolving issues, stocking, and operating store equipment after training. Bilingual Spanish is encouraged to apply to better serve a diverse customer base.

Qualifications

• Proven ability to deliver outstanding customer service.
• Ability to multitask while handling customers in-store and on the phone.
• Bilingual Spanish is a strong plus for this role.

Responsibilities

• Greet retail and installer customers and assist in selecting merchandise.
• Support management in assigned tasks and customer service programs.
• Process cash, checks, credit card transactions and returns.
• Address and resolve customer complaints politely.
• Stock shelves, planograms, and keep the store clean and organized.
• Occasionally drive a delivery vehicle when needed.
• Perform in-store services after training and company guidelines.

Skills

Customer service

Multitasking

Bilingual Spanish

Communication

Cash handling

Product knowledge

Team player

Education

High school diploma

Job description

O'Reilly Auto Parts in Charleston, WV is seeking a Parts Specialist who delivers outstanding customer service to both retail and installer customers. The role supports store management and requires strong multitasking while assisting customers on the floor and over the phone.

Responsibilities include processing transactions, handling returns, resolving issues, stocking, and operating store equipment after training. Bilingual Spanish is encouraged to apply to better serve a diverse customer base.