Bilingual Auto Finance Support Specialist

JM&A Group; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeast Toyota Finance, a JM Family Enterprises subsidiary, seeks Bilingual Customer Care Representatives to provide high-quality, phone-based support in a fast-paced call center. You will handle inbound calls, resolve account inquiries, and maintain accurate information across multiple systems.

Candidates must be bilingual (Spanish and English) and demonstrate strong communication, attention to detail, and the ability to work independently in a metrics-driven environment.

Qualifications

• Clear, confident, and professional verbal and written communication skills.
• Proficiency with PC applications, including data entry and navigating multiple systems and dual screens.
• Ability to work effectively in a high-volume, metrics-driven customer service environment.
• Strong attention to detail and accuracy, particularly when handling financial information.
• Ability to multitask, manage time effectively, and work independently.
• Prior customer service experience preferred.
• Knowledge of retail or lease auto finance is a plus.
• Bilingual proficiency in Spanish and English REQUIRED.

Responsibilities

• Handle inbound customer calls using a dialer system to address account questions and service needs.
• Clearly and accurately explain auto finance information to customers in a professional manner.
• Research, resolve, and document customer inquiries and issues using internal systems.
• Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes.
• Prepare and send professional written correspondence when required.
• Navigate multiple systems and screens simultaneously to support efficient call handling.
• Meet established quality, productivity, and compliance standards.
• Demonstrate sound judgment, empathy, and professionalism in all customer interactions.

Skills

Bilingual (Spanish & English)

Clear communication

PC proficiency

High-volume environment

Attention to detail

Multitasking

Customer service experience

Finance knowledge (retail/auto)

Job description

Southeast Toyota Finance, a JM Family Enterprises subsidiary, seeks Bilingual Customer Care Representatives to provide high-quality, phone-based support in a fast-paced call center. You will handle inbound calls, resolve account inquiries, and maintain accurate information across multiple systems.

Candidates must be bilingual (Spanish and English) and demonstrate strong communication, attention to detail, and the ability to work independently in a metrics-driven environment.