Bilingual Customer Care Representative

Jmfamily; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

JM Family is hiring Bilingual Customer Care Representatives in St. Louis, MO. This full-time position involves providing phone-based support to customers, resolving inquiries, and ensuring a positive experience in a fast-paced contact center.

The ideal candidate will demonstrate strong communication skills in both Spanish and English, proficiently navigate multiple systems, and meet quality and compliance standards. Experience in customer service is preferred. This role offers opportunities for growth and a commitment to diversity and inclusion.

Qualifications

• Clear, confident verbal and written communication skills.
• Ability to work in a metrics-driven customer service environment.
• Prior customer service experience preferred.

Responsibilities

• Handle inbound customer calls using a dialer system.
• Research, resolve, and document customer inquiries.
• Accurately calculate and communicate payoffs and fees.

Skills

Verbal communication skills

Written communication skills

PC application proficiency

Multitasking

Attention to detail

Customer service experience

Bilingual proficiency in Spanish and English

Job description

## Bilingual Customer Care RepresentativeApplylocations: MO - St. Louis (STLCSC): Alabama - Mobiletime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR104821**Southeast Toyota Finance**, a subsidiary of JM Family Enterprises, is seeking **Bilingual Customer Care Representatives** to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.**Key Responsibilities*** Handle inbound customer calls using a dialer system to address account questions and service needs* Clearly and accurately explain auto finance information to customers in a professional manner* Research, resolve, and document customer inquiries and issues using internal systems* Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes* Prepare and send professional written correspondence when required* Navigate multiple systems and screens simultaneously to support efficient call handling* Meet established quality, productivity, and compliance standards* Demonstrate sound judgment, empathy, and professionalism in all customer interactions**Qualifications*** Clear, confident, and professional verbal and written communication skills* Proficiency with PC applications, including data entry and navigating multiple systems and dual screens* Ability to work effectively in a high-volume, metrics-driven customer service environment* Strong attention to detail and accuracy, particularly when handling financial information* Ability to multitask, manage time effectively, and work independently* Prior customer service experience preferred* Knowledge of retail or lease auto finance is a plus* **Bilingual proficiency in Spanish and English REQUIRED**#LI-KB1This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.**JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER**JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.**DISABILITY ACCOMMODATIONS**If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [e-mail] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.