Bilingual Customer Care Specialist (Spanish/English)

Southeast Toyota Finance; Mobile (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Southeast Toyota Finance in Mobile, Alabama is seeking Bilingual Customer Care Representatives to deliver exceptional phone-based support to customers in a fast-paced environment. The role includes managing inbound calls, resolving inquiries regarding accounts, and ensuring compliance. Candidates must demonstrate strong communication skills and attention to detail, alongside the ability to multitask and work independently. Knowledge of auto finance is preferred. This position emphasizes professionalism and a customer-oriented approach.

Qualifications

• Clear communication skills, both verbal and written, in English and Spanish.
• Ability to navigate multiple systems and screens while on calls.
• Prior experience in customer service preferred.

Responsibilities

• Handle inbound customer calls addressing account questions.
• Clearly explain auto finance information to customers.
• Research and resolve customer inquiries using internal systems.
• Document customer interactions accurately and efficiently.

Skills

Clear, confident, and professional communication skills

Proficiency with PC applications

Ability to work in a high-volume environment

Attention to detail and accuracy

Bilingual proficiency in Spanish and English

Job description

Southeast Toyota Finance in Mobile, Alabama is seeking Bilingual Customer Care Representatives to deliver exceptional phone-based support to customers in a fast-paced environment. The role includes managing inbound calls, resolving inquiries regarding accounts, and ensuring compliance. Candidates must demonstrate strong communication skills and attention to detail, alongside the ability to multitask and work independently. Knowledge of auto finance is preferred. This position emphasizes professionalism and a customer-oriented approach.