Bilingual Associate Banker — Spanish/English, Customer-Focused

JPMorgan Chase & Co.; Santa Rosa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Santa Rosa is seeking an Associate Banker to deliver welcoming, attentive client service and to build trusted relationships using our digital tools. You will help clients with accounts and daily banking needs, guiding them to Chase Mobile App and online services.

You will collaborate with the branch team to achieve client goals, while ensuring compliance and accurate cash handling. Bilingual English/Spanish required.

Qualifications

• Client-first mindset with the ability to exceed expectations.
• Strong relationship-building and communication skills.
• Bilingual English/Spanish required for client interactions.
• High school diploma or GED and basic cash handling experience.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Open new accounts and provide account servicing while adhering to policies and regulations.
• Educate clients on day-to-day banking and digital channels like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and partnering with the team to reach client goals.
• Support branch operations, including cash devices, while following bank procedures.

Skills

Client service

Relationship building

Communication

Issue resolution

Team collaboration

Product knowledge

Bilingual EN/ES

Cash handling

Learning agility

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Santa Rosa is seeking an Associate Banker to deliver welcoming, attentive client service and to build trusted relationships using our digital tools. You will help clients with accounts and daily banking needs, guiding them to Chase Mobile App and online services.

You will collaborate with the branch team to achieve client goals, while ensuring compliance and accurate cash handling. Bilingual English/Spanish required.