Bilingual Associate Banker - Customer Experience

JPMorganChase; Oakland (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker in Oakland to deliver hospitality-focused service and trusted financial guidance. You will help clients achieve their goals using Chase’s digital tools and in-branch support, while representing the bank’s values and culture.

The role emphasizes building meaningful relationships, learning products quickly, and collaborating with team members to ensure a seamless client experience in a fast-paced branch environment.

Qualifications

• High school diploma or GED required.
• Fluent in English; bilingual Spanish preferred.
• Customer service experience or equivalent required.
• Strong communication and empathy in client interactions.
• Ability to learn products, services, and procedures quickly.
• Team player with collaborative mindset.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Manage account servicing, maintenance, and new account openings while adhering to policies.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, asking questions, and understanding client needs.
• Handle branch operations and cash devices in line with bank procedures.

Skills

Client service

Communication

Relationship building

Problem solving

Attention to detail

Product knowledge

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker in Oakland to deliver hospitality-focused service and trusted financial guidance. You will help clients achieve their goals using Chase’s digital tools and in-branch support, while representing the bank’s values and culture.

The role emphasizes building meaningful relationships, learning products quickly, and collaborating with team members to ensure a seamless client experience in a fast-paced branch environment.