Bilingual Assistant Store Manager: Lead Customer Service & Ops

O'Reilly Auto Parts; Mount Carmel (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid time off

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, appearance, and operations. You will help lead the store team, oversee staffing during peak hours, and participate in hiring and training.

Bilingual candidates are encouraged to apply, and you will play a key role in delivering exceptional service to customers. You will assist with daily store operations, ensure orders and returns are processed efficiently, and help manage

Qualifications

• Warranty of excellent customer service skills and sales focus.
• Leadership experience in a retail setting preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers.
• Supervise service levels at the retail showroom and implement programs.
• Ensure staffing during peak hours and coach team members on goals and training.
• Assist in hiring, interviews, candidate evaluation, and collaboration with management.
• Handle phone inquiries in accordance with company policy.
• Process buy online/ship to store and transfers; notify customers on shipment arrivals.

Skills

Bilingual

Customer service

Team leadership

Sales

Education

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, appearance, and operations. You will help lead the store team, oversee staffing during peak hours, and participate in hiring and training.

Bilingual candidates are encouraged to apply, and you will play a key role in delivering exceptional service to customers. You will assist with daily store operations, ensure orders and returns are processed efficiently, and help manage