Bilingual Assistant Property Manager - Leasing & Ops

Middleton Meyers; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Commission-based leasing incentives

Great Place to Work certified

401(k) with company match

Medical, Dental, Vision insurance

Paid time off and holidays

Birthday off after 1 year

Job summary

Middleton Meyers is seeking an Assistant Community Manager to support daily operations at a multifamily apartment community. You will assist the Community Manager to achieve occupancy, financial, operational, and resident satisfaction goals, handling rent collections, resident accounts, lease administration, and customer service while ensuring compliance with company policies and Fair Housing regulations.

As a leader within the onsite team, you will foster a positive living experience,

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Minimum of 2 years of multifamily property management experience preferred.
• Experience with rent collections and resident account management.
• Experience using property management software (RealPage preferred).

Responsibilities

• Assist with monthly rent collection and delinquency management.
• Monitor resident accounts and follow up on balances.
• Process rental payments, security deposits, refunds, and other resident transactions.
• Prepare and deliver late notices, demand letters, and documentation for legal proceedings.
• Assist in preparing financial reports and variance explanations.
• Maintain accurate resident ledgers.
• Support monthly accounting closeout procedures.
• Provide exceptional customer service to current and prospective residents.
• Assist with leasing activities as needed, including tours and lease execution.
• Process applications, renewals, transfers, move-ins, and move-outs.
• Explain lease terms, community policies, and resident responsibilities.
• Respond promptly to resident concerns and coordinate resolutions.
• Conduct resident follow-up to enhance satisfaction and retention.
• Maintain accurate resident files and lease documentation.
• Ensure compliance with company policies, Fair Housing laws, and local regulations.
• Update resident information in property management software.
• Prepare correspondence, reports, notices, and required documentation.
• Assist with audits and file reviews.
• Collaborate with the maintenance team regarding work order completion and resident communication.
• Assist with vendor coordination and service scheduling.
• Participate in property inspections as directed.
• Help maintain community appearance and operational standards.
• Support the Community Manager with daily operations.
• Assist in training new team members.
• Lead the office in the Community Manager's absence.
• Foster a positive, collaborative team environment.
• Participate in company meetings and training programs.

Skills

Bilingual EN/ES

Customer service

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Time management

Prioritization

Fair Housing knowledge

MS Office

Accounting skills

Confidentiality

Professionalism

Education

Associate's or Bachelor's degree

Tools

RealPage

Job description

Middleton Meyers is seeking an Assistant Community Manager to support daily operations at a multifamily apartment community. You will assist the Community Manager to achieve occupancy, financial, operational, and resident satisfaction goals, handling rent collections, resident accounts, lease administration, and customer service while ensuring compliance with company policies and Fair Housing regulations.

As a leader within the onsite team, you will foster a positive living experience,