Bilingual Appointment Center Specialist

Kaiser Permanente; El Cajon (CA); On-site; USD 36,000 - 48,000; Part time

Job summary

Kaiser Permanente in El Cajon, California seeks an Appointment Center Service Representative (Bilingual) to assist members by scheduling appointments, transferring calls, and composing messages for medical staff. The role operates in a high-volume call center environment and requires strong English and Spanish skills.

Scheduled hours range from 20 to 32 per week. A high school diploma or equivalent and at least one year of customer service and PC experience are expected.

Qualifications

• One year of customer service experience.
• One year of personal computer experience.
• Bilingual English/Spanish at Level I or higher.

Responsibilities

• Upholds Kaiser Permanente policies and procedures and applicable laws.
• Handles high-volume, structured appointment center calls with efficiency.
• Performs clerical duties and coordinates appointments across departments.
• Determines appointment type, reviews scheduling mix, and uses guidelines.
• Prioritizes member needs and offers alternatives when appropriate.
• Provides courteous service and diffuses difficult member encounters.
• Transcribes messages for physicians and medical staff as requested.
• Responds to questions using online databases and internal protocols.
• Identifies service improvements and supports quality enhancements.
• Reads and writes in English; bilingual testing or QBS may be required.

Skills

Customer service

PC proficiency

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Kaiser Permanente in El Cajon, California seeks an Appointment Center Service Representative (Bilingual) to assist members by scheduling appointments, transferring calls, and composing messages for medical staff. The role operates in a high-volume call center environment and requires strong English and Spanish skills.

Scheduled hours range from 20 to 32 per week. A high school diploma or equivalent and at least one year of customer service and PC experience are expected.