Bilingual Appointment Specialist

Kaiser Permanente; Fontana (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Kaiser Permanente Fontana is seeking an Appointment Clerk (Bilingual) to act as a main point of contact for members, scheduling appointments through complex systems and providing general information with professionalism.

The role emphasizes high-volume, accurate call handling, bilingual English/Spanish communication, and the ability to determine urgency, transfer calls to nurses when needed, and support physicians and staff with timely messaging and customer-focused service.

Qualifications

• One (1) year customer service experience in a service related industry.
• High school graduate or GED equivalent.
• Bilingual (English/Spanish) Level I required.

Responsibilities

• Responds to high-volume calls with professional, courteous service.
• Determines appointment type and coordinates with physicians/providers.
• Transfers urgent calls to a Registered Nurse per guidelines.
• Composes messages for clinicians based on member requests.
• Uses online databases to answer general questions.
• Maintains quality and productivity standards.
• Performs additional clerical duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma or GED

Job description

Kaiser Permanente Fontana is seeking an Appointment Clerk (Bilingual) to act as a main point of contact for members, scheduling appointments through complex systems and providing general information with professionalism.

The role emphasizes high-volume, accurate call handling, bilingual English/Spanish communication, and the ability to determine urgency, transfer calls to nurses when needed, and support physicians and staff with timely messaging and customer-focused service.