Bilingual Airport Customer Service Rep

United Airlines; Boston (MA); Remote; USD 27,552 - 41,328; Part time

Job summary

United Airlines in Boston is seeking a Customer Service Representative to staff the ticket counter, gates, and baggage areas, delivering friendly service to travelers in a fast-paced terminal.

This part-time role requires English and Spanish fluency, professional appearance, and the ability to lift baggage and work varied shifts, including nights and weekends, as part of a 24/7 operation. Training may be provided for required locations.

Qualifications

• Ability to work at ticket counter, gates, and baggage service areas.
• Professional appearance.
• Strong verbal communication and customer service.
• Must be able to work in a fast-paced environment.
• Legal authorization to work in US/Mexico for training if required.

Responsibilities

• Staffing the ticket counter, boarding gates, and baggage handling areas (including check‑in, ticketing, gates, luggage, and operations).
• Providing assistance and excellent customer support to travelers within the airport terminal.
• Receiving and directing incoming calls, greeting and directing clients, tagging and handling baggage.
• Preparing tickets, determining fares, and routing to meet passengers’ travel needs.
• Maintaining a neat and professional appearance in line with United’s uniform and dress standards.
• Working on a part‑time basis, subject to local terms and conditions.

Skills

Fluency in English

Fluency in Spanish

Excellent verbal communication

Customer service skills

Education

High school diploma or GED

College/university diploma (preferred)

Job description

United Airlines in Boston is seeking a Customer Service Representative to staff the ticket counter, gates, and baggage areas, delivering friendly service to travelers in a fast-paced terminal.

This part-time role requires English and Spanish fluency, professional appearance, and the ability to lift baggage and work varied shifts, including nights and weekends, as part of a 24/7 operation. Training may be provided for required locations.