Airport CS Supervisor — Bilingual Spanish

Unifi Aviation, LLC; Ontario (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental & vision insurance

401k plan

Discounts

Job summary

Unifi Aviation, LLC is hiring for a part-time customer service role focused on arrivals, check-in, and baggage services. You will lead a team of agents and ensure smooth passenger flows from arrival to boarding, with attention to special needs and safety protocols.

The job involves coordinating with ramp teams, handling ticketing, and guiding passengers through immigration and customs. A friendly, service-minded attitude and ability to work rotating shifts are essential.

Qualifications

• High School diploma or GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Education

High School diploma or GED

Must be at least 18 years of age

Job description

Unifi Aviation, LLC is hiring for a part-time customer service role focused on arrivals, check-in, and baggage services. You will lead a team of agents and ensure smooth passenger flows from arrival to boarding, with attention to special needs and safety protocols.

The job involves coordinating with ramp teams, handling ticketing, and guiding passengers through immigration and customs. A friendly, service-minded attitude and ability to work rotating shifts are essential.