Bilingual Admin Assistant - Front Desk & Franchise Support

Empower Brands GmbH; Tucson (AZ); On-site; USD 36,000 - 46,000; Full time

Job summary

JAN-PRO of Tucson is seeking a highly organized, customer-focused Administrative Assistant to serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors. This role supports franchise operations, customer service, and day-to-day administrative tasks in a fast-paced office.

The ideal candidate is proactive, detail-oriented, bilingual in English and Spanish, and excels at multitasking while maintaining professionalism and confidentiality.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Serve as the primary point of contact for calls, email, and visitors.
• Maintain a welcoming, organized, and professional office environment.
• Provide administrative support to the Regional Director and office team.
• Manage office supplies, equipment, and general operations.
• Coordinate incoming mail, documents, and other tasks.
• Assist with onboarding documents and welcome materials for new customers and franchise owners.
• Route inquiries to appropriate teams while delivering excellent customer service.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Microsoft Office

Multitasking

Customer-focused

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

JAN-PRO of Tucson is seeking a highly organized, customer-focused Administrative Assistant to serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors. This role supports franchise operations, customer service, and day-to-day administrative tasks in a fast-paced office.

The ideal candidate is proactive, detail-oriented, bilingual in English and Spanish, and excels at multitasking while maintaining professionalism and confidentiality.